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Every industry has the potential for unwanted PR problems. So if things do go pear shaped, you need to know how to cope not only the issue itself but also with the possible damage to your hard-earned reputation.

Fact: Every business owner wants their company to have effective, efficient systems. Efficiency is all about making the most out of all your resources (which includes time, money and human resources, among other things). Whatever market or industry your business thrives in, efficiency means unleashing your company’s full potential. For small and medium-sized enterprises, however, it goes beyond reaching objectives and becomes a matter of survival.

Small business owners should use every tool or resource available to them in mapping out what they want to do with their business and how they intend to get there.

You don’t need a consultant or business advisor to tell you the emails can be a huge drain on your time.

There comes a point in any business where downsizing and laying off employees just needs to be done. Whether it’s to purge incompetence, upgrade your organisation, shift the focus to other aspects of your business, or a last-ditch option to stay afloat, letting people go never gets easier.

Your business’s sales operations often dictate a large chunk of your business venture’s revenue. If you want to improve your sales team, consider giving them the competitive advantage they need.

So you have an ingenious business idea that you’re itching to turn into a reality. The question is, do you have what it takes to follow it through? People think that the business idea is the most important part in starting the business - and they couldn’t be more wrong.

It’s easy to say that your business has transitioned to digital, but it’s another thing entirely to use the full potential of modern-day technology in improving your business. While some companies are deftly reaping the rewards of going digital, others are still unsure about whether it’s worth the investment in the first place and fumbling at the fringes.

A good management consultant will tell you to never assume that you know everything there is to know about your consumers and the current market. Instead of relying solely on your business instincts, consider conducting market research when launching a new product, as well as finding a niche or a market for it.

Cost reduction is a good way for your small business to effectively implement business process improvement. After all, implementing strategies and techniques that can cut costs result in immediate savings and, more often than not, long-term profitability. Thus, it is important to know that cost reduction can come in various methods, and is not simply limited to cutting staff numbers.